Essential Information

Frequently asked Questions

Q. How do I book my holiday with Sportif?

Call our office on 01273 844919.

You will be able to discuss your holiday requirement with a specialist dive consultant who will provide a price for your holiday or options for you to consider.

If you would like to go ahead with your booking you will be sent a written confirmation with an invoice and payment details.

Once this is confirmed a deposit of £180 per person (plus any insurance premium) is required to confirm your booking. The final payment is required 12 weeks prior to departure or full payment if the departure date is wihin 12 week. Payment can be made by debit or credit card, bank transfer or cheque.

You will then be asked to complete a simple booking form which will outline information for any specific requirements in addition to confirming arrangements for dive packs, hiring equipment or instruction courses.

* We do not charge a fee for payments made by debit card. However, a charge of 2% is made for any payments using a credit card. There is no fee for cheques or bank transfers unless issued from an overseas bank. Please call if you are unsure regarding payment procedure.

Q. Is my money safe if I book with Sportif?

Yes, please rest assured that we are a fully ATOL bonded company. Our ATOL number is ATOL 2910. By booking with a company which is ATOL protected means that your money is completely safe and secure giving you the confidence to book.

Q. If I a travelling alone, will there be a single supplement?

Most hotels and accommodation with require a single supplement when booking a single occupancy room. However, this depends on the resort in which you choose to stay. Please speak to one of our team for more information.

Q. When will Sportif despatch my travel documents and tickets?

Approximately 2-3 weeks prior to departure.

Q. What if I am unsure whether the destination is suitable for my level of diving?

Our experienced team of divers will help and advise you to choose the holiday that most fits your needs. We work closely with our partners in resort and can answer your questions, no matter how technical, regarding your specific requirements.

Q. How much time do I need to leave to check in at the airport?

Please ensure that you arrive at least 3 hours before your flight is scheduled to leave.  Passengers arriving late for boarding may be refused boarding by the airline.

Q. How much baggage allowance can I have?

Due to differentiating baggage size and weight restrictions, please ensure that you have the correct baggage allowance and number of items for the airline you are travelling. Refer to the airlines website for more information.  Please note that diving equipment should be included in your baggage allowance. If this means you will go over your personal baggage allowance you will need to pre-book and pay for this in advance to ensure your equipment will be accepted by the airline.  Baggage allowances can be change at any time by the airlines and we are not always advised. Please be sure to check the allowance before packaging and arriving at the airport.

Q. Which vaccinations do I need?

Certain countries require vaccinations certificates, in some cases if you are travelling on from other countries. We would recommend that you obtain up-to-date information from your doctor or travel clinic as the regulations can change at short notice.

General Healthcare - please note the following.

Exposure to sunlight.

Everyone enjoys soaking up the sunshine especially when on holiday, however please take care in ensuring that you always use a high factor sun screen and take enough supplies with you for your trip as supplies may not be available when you arrive in resort.The sun's rays are particularly strong when on the water due to the reflection. We recommend a  Factor 50+ waterproof sun block is applied at all times.

Diving

It is your responsibility to ensure that you are fit and able to dive safely. If you have any health worries please check with your GP before you travel that you are able to dive and have the necessary documentation with you if required by your insurance cover.

Please ensure that you and your party were protective footwear, especially when diving around coral reefs and always follow the advice of the diving centre and your dive leader.

If you have any other specific queries, please call us.

Finally, we would like to thank you for booking with Sportif Dive and, from all of the team, we wish you an enjoyable holiday.